A clear
framework.
These terms govern the Poiréa service, available with an account from the age of 15. Paid plans are reserved for adults. The publisher’s identity and contact details are provided in the legal notice. You can keep a copy of this page by printing or saving it. The terms that apply to an order are those accepted at the time of purchase.
The service and its limits
Poiréa offers a cosmetic preferences questionnaire, a selection of products with explanations, morning and evening guidance, and a personal journal. Daily discoveries feature catalogue products that match your answers. Their order changes each day; the same product may appear again. No fixed number of new products, sales ranking or individual skin outcome is guaranteed.
The service provides information. It does not provide a diagnosis, prescription or medical treatment. Pépin is an AI-generated mascot. If you have a changing skin lesion, pain, a persistent reaction or are receiving dermatological treatment, consult a professional before changing your skincare. Some answers pause automatic suggestions as a precaution.
Account and questionnaire
You create a personal account with an email address and a confidential password. You must provide accurate information and protect your login details. Report any unauthorised access promptly. You can update your answers in your account area. Personalisation depends on their accuracy and on your consent, which you can withdraw. Do not provide information about other people.
Access for minors
If you are aged 15 to 17, you can create an account and use free access with no time limit, no payment card and no paid renewal. The experience prioritises gentle basics: cleansing, moisturising and sun protection. No exfoliating active ingredients or anti-ageing products are suggested automatically. For a skin concern, seek advice from a healthcare professional and a trusted adult.
Accounts declared as belonging to minors cannot subscribe to a paid plan. If you are under 15, you can still read the public guides, but you cannot create an account or complete the personal questionnaire: no process for collecting joint parental consent is currently available. State your actual age group; contact support if it needs correcting.
Free account and full access
Your free account remains available with no time limit. It lets you complete the questionnaire, change your answers and view up to two suitable products, subject to the stated precautions. These products do not rotate daily: they are recalculated if your answers or the catalogue change. No payment card is required and no payment starts automatically.
Full access unlocks the entire compatible selection, alternatives, your morning and evening routine, your journal and daily discoveries. Email updates remain optional. You do not need to buy any cosmetic products to use the service.
Pricing and commitment
- Monthly: €3 including tax. Billed monthly until you cancel the subscription.
- Annual: €27 including tax, paid in one instalment. This amount covers twelve months of access, equivalent to €2.25 per month and a 25% saving compared with twelve monthly payments of €3. The annual plan is not paid in twelve monthly instalments.
- Lifetime access: €50 including tax, in a single payment. No subscription or renewal, for as long as the Poiréa service remains in operation. This term does not refer to the user’s lifetime and does not limit their statutory rights if the service closes.
Cosmetic products are not included in any plan. Prices are shown before you place an order. A price change does not affect a period you have already paid for; any change to a renewal price is announced before it takes effect, with the option to cancel your subscription.
Ordering and payment
After signing in, you choose a plan and review the secure Stripe summary, including the amount due immediately and the billing frequency. You accept the terms and confirm payment. Paid access is activated once payment is confirmed. Your confirmation and supporting documents are available through the billing system. A declined payment does not start a new access period. No card number is stored in the application.
Subscriptions are only available when payments are enabled. An unavailable button does not constitute an order. We may refuse a fraudulent attempt, a duplicate order or clearly abusive use, without depriving a customer of their mandatory statutory rights.
Duration, renewal and cancellation
Monthly and annual subscriptions renew at the end of their billing period unless renewal is cancelled. You can cancel renewal online from My space, then “My account” and “Manage my subscription”. The confirmation states the effective date. You keep access until the end of the period you have already paid for.
When a paid period ends, an unpaid renewal does not extend full access: your account returns to the free plan. Your answers and journal are retained according to your privacy choices. You can still view and export past observations; adding an observation requires full access. A confirmed payment restores paid features for the corresponding period. Lifetime access does not depend on any further charge.
For the annual plan, all twelve months are due and paid for at the time of purchase. Cancelling renewal early does not convert the annual plan into monthly instalments and does not entitle you to a discretionary pro-rata refund. This rule does not affect withdrawal rights, statutory guarantees or remedies for non-performance. Advance notice of renewal is provided within the applicable statutory time limits. Rights arising from a failure to provide mandatory information remain applicable.
Deleting your questionnaire or journal does not cancel your subscription. You can ask support to delete your account completely; billing must also be stopped to prevent renewal.
Right of withdrawal
You have fourteen days from entering into the contract to withdraw without giving a reason. The service does not require you to waive this right. For simplicity, any valid withdrawal within this period results in a full refund of the relevant plan, even if you have already started using your account area. The corresponding paid access ends when you withdraw.
Send an explicit statement to elias.lotfi7@gmail.com or to the business address in the legal notice. We will refund you using the original payment method, without fees, no later than fourteen days after receiving your valid request. You may use the template below, but you do not have to:
To the publisher of Poiréa: I hereby give notice that I withdraw from my contract for the [plan] plan, ordered on [date]. Name: [name]. Account email: [email]. Address: [address]. Date: [date]. Signature required only for a paper submission.
Statutory guarantees for the digital service
You benefit from the statutory guarantee of conformity applicable to digital content and services, as well as other mandatory guarantees. For a service supplied continuously, conformity is required throughout the contractual supply period. The service must have the agreed characteristics and receive the updates, including security updates, necessary to maintain its conformity.
If there is a defect, you may request that the service be brought into conformity free of charge, under the conditions provided by law. If this is impossible, refused, unjustifiably delayed or causes significant inconvenience, you may obtain a price reduction or terminate the contract under the conditions provided by law. Contact support with a description of the problem; no provision in these terms excludes these rights.
Products and affiliate links
Cosmetic purchases are made on Amazon from the seller identified there. That seller is responsible for the sale, delivery and guarantees covering their products. Check the variant, price, seller and ingredients on the packaging. An editorial illustration is not a contractual photograph of the product. A popular product will not necessarily suit every skin. Introduce new products gradually and stop using them if a reaction occurs.
Affiliate links are identified. Any commission does not increase the price through us and is not evidence of clinical quality. No questionnaire answers are shared with Amazon or Stripe.
Availability, changes and liability
The service may be temporarily interrupted for maintenance or due to an incident. We address reported issues and inform users of substantial changes. Statutory rights in the event of an adverse change or unavailability remain applicable. The publisher’s liability is assessed in light of their legal obligations; no exclusion covers their fault or deprives the consumer of compensation due.
An account may be suspended proportionately in the event of proven fraud, a technical attack or unlawful use. Unless there is a security emergency, the user is informed of the reason and may submit their comments to support.
Complaints and dispute resolution
Please first send your complaint to support. The status of the appointment of a consumer mediator, and their contact details once appointed, are provided in the legal notice. Your legal remedies remain available. French law applies without excluding mandatory protections in the consumer’s country of residence where these are applicable. Statutory rules determine the competent court; no exclusive jurisdiction is imposed on the consumer.